We strive to not only deliver a superior piece of equipment to win your initial order but moreover, focus on delivering a level of after-market support unparalleled in the industry to win the most important thing to us, your continued confidence on future orders.
Our Service Team is made up of a broad range of individuals, each a master in their own field of expertise, be that in mechanical design, fabrication and alignment, electrical control systems, or machine operational software. Combined, this small group has well over 100 years of industrial experience in metallic wire, strip and tube forming and, besides a fast and accurate analysis of the problem you may face, they are able to provide solutions for getting your equipment back up and running as quickly as possible.
We are certain that we can help, be it through hotline technical phone support, spare part replacement orders, scheduled field service calls, field service contracts, on-site equipment audits, training classes at our in-house training facility or in your plant. These are just some of the services we have available.
Subscribe to OMCG Annual Service Package which includes one year of:
- unlimited phone and chat support with skilled and helpful professionals ready to find the best solutions for your problems or requested support.
- remote connection to OMCG machines for troubleshooting (internet connection required)
- one day on-site preventive maintenance check from our Service technician to perform scheduled preventative maintenance and inspect machinery for wear, in case supporting your maintenance personnel
- priority for on-site technical assistance requests
- Availability of critical spare parts like numerical controls, drives and motors
The Service Chat is an exclusive service dedicated to our OMCG Annual Service Package subscribers.
OMCG’s parts and service chat is available from 9:00 AM to 5:00 PM Italian time Monday through Friday. Our expert technicians are on hand to answer questions and provide advice to keep your machinery running. Parts can usually be shipped out the day after if ordered by 12:00 AM. Orders placed after this time can be shipped within two days in most cases.
REMOTE MACHINE DIAGNOSTIC
OMCG offers remote, on-line diagnostics over a high speed internet connection. Every machine equipped with a PC offers this capability. The PC can be set up with a switch for wired connection to your plant Ethernet network or with a wireless card to connect to your in-house wireless network, or even independently with standard modem card for a wired connection.
Should an issue arise, simply enable the connection on your end and advise our Service Team of your situation. Using standard commercial software, our technicians can then access the PC on your machine and the high speed connection allows for real-time diagnostics and troubleshooting without the cost or delay of sending a technician to your facility. This state-of-the-art capability allows us to address the following issues quickly and inexpensively:
- PC setup problems
- Parameter adjustments unique to your production environment
- software and hardware troubleshooting
- Limit switch / safety switch status inspection
- Monitoring of the machine in operation
- Devices network connection issues
- Issues on parts programming
This support capability is available during standard business hours, 9:00 AM to 5:00 PM Italian time Monday through Friday. Scheduling on-line diagnostics outside these hours may be arranged in advance on a case by case basis. Contact our Service Team to find out more.
ON-SITE TECHNICAL SUPPORT
One area where many of our customers can best benefit from the experience of the OMCG Service Team is in on-site services. OMCG can offer on-site maintenance, machinery audits and annual service contracts to make sure your equipment remains in excellent running condition throughout its life.
Our on-site maintenance services will help to ensure the longevity of your machinery. Our technicians can perform the necessary preventative maintenance that is required to maintain optimum performance over the long-term.
Machinery audits can be scheduled around your production. This allows our technicians to come into your facility and check the operation and maintenance of your machinery. A full audit report is provided to highlight areas of concern and to make recommendations on how to improve or maintain your machinery performance.
When service on-site is required, our skilled technicians are ready for quick and prompt interventions
OMCG Annual Service Package is the best way to keep a close watch on your machinery performance and maintenance. These package includes annual visit from our technicians to perform scheduled preventative maintenance and check machinery for wear. Parts can be replaced from customer’s spare parts inventory and a report listing necessary work to be performed by the customer’s maintenance staff will be provided.
CNC & Multislide precision machinery for wire, tube and strip formed parts.
OMCG S.r.l. - Via Moronata, 46 - Olginate (LC) - ITALY
OMCG NORTH AMERICA - 857 Industrial Drive Bensenville (IL) - USA